This website belongs to Easy Divers Bali, hereafter: Easy Divers. You are welcome to use the Easy Divers website and dive center based on the General Terms and Conditions and Purchase terms and conditions set out below. General Terms and Conditions & Purchase Terms and Conditions are liable to change, be added to or modified at any time without notice.
Last Updated: 27th of March 2023
Easy Divers makes every effort to make sure the contents are accurate and up-to-date, but Easy Divers does not offer any warranties (expressed or implied) as to the reliability, accuracy or completeness of the information appearing on the Website.
You must be at least 18 years of age to use the Site. By agreeing to these Purchase Terms, you represent and warrant to us that:
- you are at least 18 years of age;
- your use of the Site is in compliance with any and all applicable laws and regulations.
If you are an entity, organization, or company, the individual accepting these Purchase Terms on your behalf represents and warrants that they have authority to bind you to these Purchase Terms and you agree to be bound by these Terms.
Payment: Purchases of any products are facilitated through a third-party service provider. We may provide such service provider with information regarding your credit card or other payment instrument. You represent and warrant that such information is true and that you are authorized to use the payment instrument. You will be responsible for all taxes associated with your purchase of merchandise through the Service.
Products: Purchasable products are virtual products i.e. diving vouchers. With a purchase of any product, you are securing your booking for our diving services. All the General Rules Apply.
We require a minimum of 48 hours notice to reserve your diving activity. If it’s less than 48 hours then it is advised to contact us via email or WhatsApp before purchasing to confirm availability. If you do not contact us, we may not be able to fulfill your order. See the Cancellation and Refund Policy.
Price: The prices payable for services that you book are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering purchase.
Cancellation and Refund Policy
We do our best to be as reasonable as possible.
Deposits: Any form of deposit is non-refundable. However, it can be postponed to any other activity (in accordance with your training level) or date in the future conducted by PT PMA Easy Divers provided you request a postponement in writing prior to 14 days from the date of the activity. Within 14 days of the activity date, cancellation and refund policies will apply.
Cancellations: All cancellations must be communicated by the person who initially made the booking by email, telephone, chat, messages, or in person.
Cancellations incur the following charges:
- Cancellation 15 days before the date of the activity: Full payment refunded, less non-refundable deposit. 20% forfeit.
- Cancellation 14-8 days before the date of the activity: 50% of payment refunded. 50% forfeit.
- Cancellation 7-3 days before the date of the activity: 25% of payment refunded. 75% forfeit.
- Cancellation 2-0 days before the date of the activity: No refund applicable. 100% forfeit.
No loss of deposit on a reduction in participant numbers up to 14 days prior to the date of the activity. The outstanding balance is adjusted accordingly. PT PMA Easy Divers reserves the right to change this policy without notice for any reason.
If a trip or activity does not meet the minimum participant requirement (if so stated), PT PMA Easy Divers reserves the right to cancel the trip, activity, or expedition. We will notify you when a trip, activity or expedition is full enough for you to participate in it. Our participants’ safety is always of the utmost importance, and we reserve the right to cancel at any time due inclement weather, or other external situations that would affect the safety of the trip. In such case, we will fully refund your deposit. We are not responsible for any other charges you may have incurred with the booking (i.e., travel fare, hotels, local conveyance, foreign exchange loss, banking charges, credit or debit card fees, finance charges, etc.). If we cancel the trip, we will refund your full payment that we received including non-refundable deposit.